Payout Bands (Technicians + Shops)
Smart Hands (Field Ops)
Rack & stack, patching (MDF/IDF), device swaps, onsite validation, cabling assists, hands-on incident response with proof.
Remote Operations
Triage, log capture, client clarification, documentation, and structured remote guidance under AI command authority.
Consult / Architect Lane
High-trust escalation: complex infrastructure, root-cause isolation, architecture review, and enterprise incident command.
Shop Partner (Bench/Depot)
Bench/depot intake, imaging, diagnostics, repair execution, and overflow dispatch coverage when you want extra volume.