Operator Standards and Work Lanes
Smart Hands (Field Ops)
Rack & stack, patching (MDF/IDF), device swaps, onsite validation, cabling assists, hands-on incident response with proof.
Remote Operations
Triage, log capture, client clarification, documentation, and structured remote guidance under AI command authority.
Consult / Architect Lane
High-trust escalation: complex infrastructure, root-cause isolation, architecture review, and enterprise incident command.
Shop Partner (Bench/Depot)
Bench/depot intake, imaging, diagnostics, repair execution, and overflow dispatch coverage when you want extra volume.
Service Scope: Logic Core remote diagnostics is the primary global offering. Smart Hands (Technical Field Operations) is a premium service and region-dependent based on verified dispatch coverage.
Trust signals include policy transparency (Terms + Privacy), authenticated intake, and evidence-based closeout summaries.