Memberships that help you recover faster when technology breaks.

Choose the protection level your home or business needs. Membership keeps your history, speeds up review, and unlocks member rates for separately purchased recovery work. Physical labor, onsite visits, vendor work, parts, travel, and one-time service execution are separate unless expressly included in a signed agreement.

The Baseline

Residential Essential

$29/mo

For households that want fast answers when Wi-Fi drops, a laptop fails, or smart-home devices stop cooperating.

Describe the problem anytime and get guided diagnostics for the household technology your day depends on.
Understand what likely failed in plain English before you waste hours rebooting the same device.
Access vetted technicians when paid onsite help is needed and available in your region.
Use member rates for separately purchased repair or consult sessions when the issue needs deeper help.

The Fast-Track

Residential Priority

$79/mo

For remote workers, students, and connected homes where a weak connection can break the entire day.

Skip the queue with faster senior-level review when your home technology goes Heartbeat Weak.
Protect remote work, school, streaming, and daily productivity from avoidable downtime.
Keep your home technology history on file so repeat problems do not start from zero.
Receive stronger member rates for separately purchased repair or consult sessions.

White-Glove

Residential Concierge

$149/mo

For smart homes with many devices, rooms, routines, and family workflows that need fewer surprises and faster recovery.

Get the fastest household review tier when devices, rooms, or routines stop working together.
Preserve smart-home context across incidents so recurring failures can be spotted faster.
Plan upgrades before new routers, hubs, cameras, or automation changes create new failure points.
Use premium member rates for separately purchased recovery work.

Revenue Protection

Business Core

$199/mo

For small teams that cannot let POS, Wi-Fi, or checkout failure turn into lost sales and staff guesswork.

Stop guessing. We diagnose POS and Wi-Fi failures so your team can focus on customers, not cables.
Get clear explanations your manager, staff, or vendor can understand without chasing the wrong fix.
Keep business context for repeat technology breakdowns across shifts and locations.
Use member rates for separately purchased support or consult sessions.

Vendor Coordination

Business Priority

$499/mo

For growing teams that need the facts preserved across ISPs, vendors, staff changes, and repeat incidents.

Coordinate clearer conversations when the issue crosses your ISP, POS vendor, phone provider, or internal staff.
Retain repeat-issue history across staff and shifts so your business does not keep explaining the same outage.
Skip the queue. When your systems fail, you get routed to senior-level review faster.
Use member rates for separately purchased support or consult sessions.

Complex Operations

Business Continuity

$999/mo

For businesses that need leadership visibility and a clearer plan when failures affect multiple people, systems, or locations.

Align the facts when a technology failure affects multiple people, systems, vendors, or locations.
Build continuity plans that reduce repeat breakdowns and help managers know what to do next.
Preserve context for leadership visibility, repeat incidents, and higher-stakes decisions.
Keep onsite work and field engagement scoping separate, explicit, and authorized before execution.

From $1,500/mo

Enterprise Access

$1,500+/mo

For defined environments that need executive visibility, documented facts, and a controlled path for technology failure.

Define which sites, systems, users, and vendors are covered before pressure hits.
Give leadership documented visibility into what failed, what is at risk, and what comes next.
Create a repeatable continuity path instead of improvising during every incident.
Start with qualification-first onboarding so scope and expectations are controlled.

From $3,500/mo

Enterprise Response Priority

$3,500+/mo

For distributed, regulated, or uptime-sensitive teams that need faster senior-level coordination when failure spreads.

Move faster when multiple sites, vendors, or internal leaders need the same verified facts.
Keep stakeholders aligned around impact, urgency, next steps, and decision ownership.
Fit distributed operations where one outage can affect revenue, compliance, or customer trust.
Begin with qualification-first onboarding before response expectations are activated.

From $7,500/mo

Enterprise Governance Coverage

$7,500+/mo

For complex environments where outages, change decisions, and vendor actions must be visible to executive leadership.

Support strict oversight when technology risk affects leadership, compliance, customers, or revenue.
Receive executive-ready reporting on failures, patterns, decisions, and next-step recommendations.
Align recovery planning with future upgrades, migrations, audits, and expansion priorities.
Use the highest visibility tier for environments where silence during failure is unacceptable.