Last Revised: March 13, 2026 | Applicable to all service lanes, including technician network operations and identity face-match verification workflows
Amor Nexus Technologies ("Provider") delivers AI-assisted diagnostics, remote support, and Smart Hands (Technical Field Operations) dispatch. Provider may fulfill work directly or through an independent contractor technician network ("Technician Network"). Technicians are independent service providers and are not employees, partners, joint venturers, or agents of Client. Scope is limited to the selected service lane and authorized work order. Out-of-scope tasks require additional approval and may require a revised quote, timeline, or risk acceptance.
Client must provide accurate request details, lawful access, and a safe operating environment. Client may not submit fraudulent requests, misrepresent authority, direct unsafe work, demand unauthorized access, interfere with evidence collection, or use the service for unlawful or abusive objectives. Provider may require standardized quality controls, including checklists, evidence capture, diagnostics logs, closure notes, and verification checkpoints. Service quality outcomes depend on provided information, system state, third-party dependencies, and site conditions.
Services are billed based on selected tier, urgency, scope, and assignment model. Dispatch mobilization, after-hours response, emergency windows, and reserved engineering capacity become billable when resources are assigned or reserved. If cancellation occurs after assignment, charges may apply for reserved time, preparation, travel, procurement, and third-party pass-through costs. Refund requests must be submitted in writing to support@amornexustechnologies.com within seven (7) calendar days of the billed event. Refunds are reviewed case-by-case, are not guaranteed, and completed professional services are generally non-refundable except where required by law.
Provider enforces network rules designed to protect users, technicians, and platform integrity. Zero-tolerance conduct includes harassment, threats, discriminatory abuse, coercion, illegal requests, unsafe site directives, and retaliation against technicians or support personnel. All parties must follow documented communication channels, verification procedures, and evidence requirements. Attempts to circumvent Provider workflow, off-platform solicitation, or pressure to bypass safety or compliance controls may result in immediate suspension, termination, or refusal of service.
Client is responsible for granting lawful and limited system access needed to perform authorized work. Provider and assigned technicians may only use access credentials, tokens, temporary accounts, and data artifacts for the active work order, incident triage, quality assurance, fraud prevention, and legal compliance purposes. Unauthorized credential sharing, privilege escalation requests, data scraping, or requests to access systems not owned or controlled by Client are prohibited. Additional details regarding personal data handling are available in the Privacy Policy.
Client acknowledges Provider uses AI-assisted analysis for triage and workflow orchestration. AI outputs may be incomplete, probabilistic, delayed, or incorrect and are provided for operational support, not legal, medical, tax, insurance, or guaranteed engineering outcomes. Client remains responsible for final decisions, change approvals, internal controls, and vendor-specific compliance requirements.
For technician onboarding and trust/safety controls, Provider may request identity verification artifacts, including a live selfie image and a government-issued identification image. These artifacts are processed only for identity verification, account security, fraud prevention, and network trust/safety operations. Submission of face-match artifacts is opt-in and requires explicit consent in onboarding workflow before processing. Face-match processing uses automated similarity scoring and metadata generation, followed by policy-governed human review pathways where required by workflow. Provider policy for this workflow is strict no-auto-reject: low-confidence or inconclusive outcomes are routed to manual review and appeal handling, not automatic denial. Review requests and appeals may be submitted through documented support channels at support@amornexustechnologies.com. If required consent or artifacts are not provided, Provider may pause or limit onboarding eligibility for roles that require identity verification.
Closure may require logs, screenshots, photos, chain-of-custody notes, confirmation records, and technician summaries. For field dispatch, closure may be blocked until required evidence is submitted and validated against scope. Service outcomes may depend on third-party systems, hardware vendors, cloud platforms, internet providers, facility conditions, power quality, and customer-side access. Provider does not control third-party infrastructure and does not warrant uninterrupted third-party performance.
Provider may suspend, restrict, or terminate sessions, accounts, work orders, and network participation for policy violations, including:
Where operationally appropriate, Provider may issue warnings, temporary suspensions, remediation requirements, or permanent termination. Provider may preserve relevant records for fraud prevention, dispute handling, and legal compliance.
Parties will first attempt good-faith operational resolution through support and escalation channels. If unresolved, either party may submit a written dispute notice with account identifiers, incident summary, and requested remedy. Appeals of quality determinations, enforcement actions, identity verification hold decisions, or billing disputes must be submitted within fourteen (14) calendar days of notice unless a signed agreement provides a different period. Provider will review available records, evidence, and audit logs and issue a written determination. Unless superseded by a signed master services agreement, disputes proceed under applicable U.S. marketplace legal standards and any controlling law requirements that cannot be waived.
To the maximum extent permitted by law, Provider's aggregate liability for a claim is limited to the fees paid for the specific engagement giving rise to that claim. Provider disclaims implied warranties to the fullest extent permitted by law, including merchantability, fitness for a particular purpose, and non-infringement. Provider is not liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including lost revenue, lost profits, business interruption, reputational harm, or data loss, except where prohibited by law. Client agrees to defend, indemnify, and hold harmless Provider and its affiliates, personnel, and contractor network from third-party claims, damages, liabilities, and costs (including reasonable attorneys' fees) arising from Client misuse, false authorization, policy violations, unlawful instructions, or breach of these Terms.
Services are intended for users who are at least 18 years old, or the age of majority in their jurisdiction, and legally authorized to request services. Provider operates from the United States and may process service data in the U.S. or other jurisdictions through service providers. Use of this service is also governed by the Privacy Policy, which describes personal data categories, technician-related privacy disclosures, identity-verification data handling, and data rights request pathways.
Implementation marker: TERMS_VERSION=2026-03-13.identity-face-match.v2. Material update trigger marker: MATERIAL_UPDATE_TRIGGER=network_rule_change|liability_allocation_change|data_handling_scope_change|appeals_window_change|identity_verification_policy_change|face_match_processing_change|manual_review_path_change|retention_window_change. Provider may update these Terms to reflect operational, legal, fraud, safety, or quality requirements. Material updates become effective as stated in the posted notice and may require renewed acceptance before continued use. For support, legal notices, dispute notices, or compliance requests, contact support@amornexustechnologies.com.
Service Scope: AI remote diagnostics is the primary global offering and available 24/7. Smart Hands (Technical Field Operations) is a premium service and region-dependent based on verified dispatch coverage.
Trust signals include policy transparency (Terms + Privacy), authenticated intake, and evidence-based closeout summaries.