Review hold states from strict-mode face-match flow. Holds are never auto-rejections and require manual decisioning. Contact details appear only where elevated review scope is needed.
Uploaded Document Review Queue
First-class reviewer inbox for technician trust photos and linked identity artifacts, independent of ticket context. Admin review retains contact visibility while suppressing unnecessary provider and asset metadata.
Customer
No email
No owner/assignee context
Payment State
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AI Control
If this ticket is in human/escalated handling, use this to immediately return troubleshooting to AI.
Manual Payment Override (Admin Only)
Use this when Stripe checkout cannot be completed but support has approved an exception.
This action mirrors vetting-fee paid state for the selected application ID and keeps an audit trail.
Target Reference is the app_id from the technician application/payment-gate flow.
This does not auto-accept a candidate; it only clears the payment gate so vetting can continue.
Technician/Shop Portal Access Control (Admin Only)